“Mia has senior level experience in managing ERP projects and programs, wide experience also from CRM and BC projects, and special skills such as developing project and portfolio management processes.”
Special skills
Operational capabilities in delivering projects and providing service management.
Strong achievements in developing project and service management processes.
ERP program & project management, especially for D365
Contract management and bid management
Budgeting and forecasting
Overall, managing challenging projects and winning customer satisfaction
Strengths
Systematic, effective and determined project manager
Ability to understand the entirety, "big picture", but also very hands on in details
Ability to work in a multi-cultural and multi-supplier environment with numerous partners
Excellent feedback in managing project teams
Customer and goal oriented
Relevant experience
15 years of experience in large scale ERP, business and system projects
Leading national Income Register (Tulorekisteri) program as Program Manager
Wide experience from Microsoft D365 products and projects: D365 Finance & Supply Chain management, D365 CRM and D365 Business Central
For example multiple D365 CRM projects and continuous services to cities and municipalities
Experience from digital transformation projects, especially in public sector
Public invitation to tender processes and contract negotiations
Leading company level PMO practice and group of specialists in quality management processes and measuring cost efficiencies
Education
Master of Science (public law) Itä-Suomen yliopisto (Joensuu) 1999
