•Project and program management including agile methods
•certifications: PRINCE 2 and SAFe 4.0 Agilist
•studies and white papers on management methods of ICT development and program management
•SAP: ERP, CRM, BI, MDM, MDG, and other components
•Financial management systems, processes, and services
•CRM tools (SAP, SalesForce, Lotus Notes based) & BI tools
•Digitalization and Robotic Process Automation
•Process modeling, metrics, analysis, and improvement
•Excellent communication and facilitation skills