A Swedish insurance company's business unit for Life and Pensions was facing the final phase of choosing a new, standardised insurance system. As part of the evaluation, they wanted to make a so-called GAP/FIT analysis based on business processes as well as current and future products and offerings.
As part of the client team, Midagon (previously FiDo Consulting) managed the initial business-focused GAP/FiT analysis and contributed with business area expertise.
Midagon's team of two consultants was commissioned to manage the GAP/FIT. The work was carried out over about two months in close collaboration with the insurance company's business and product specialists, architects, and management.
The result was a practical overview and analysis, highlighting which parts of the business processes needed to change and which did not, as well as what type of products and customer offerings the future system supported or did not support.
As the company-wide transformation project started, Midagon was asked to complement the implementation team in several roles overtime during the implementation. As the insurance company recently changed working methods – going towards a more lean-agile way of working, we were able to offer both traditional business analysts as well as traditional project management and agile roles such as PM/PO and Epic Owners.
The client appreciated the combination of business area expertise with process and operational expertise and the pragmatic approach to leading change in a hybrid-agile way of working.
